"We want to create moments of pleasure for all our visitors and lasting memories of a wonderful day out; with this in mind, Cadbury World visitor safety and enjoyment is paramount and central to how we operate. We strive to offer an inclusive experience for everybody and regularly carry out reviews and risk assessments to ensure the expected high standards are maintained,"
(Gerrard Baldwin, General Manager)
Overview
On this page you will find details of Cadbury World's provisions and commitment to providing access for all.
In order to provide the best possible experience we can, we actively encourage feedback. If you have any questions or wish to provide us with any feedback please do not hesitate to contact us on the details provided in the section below.
In a recent "Access All Areas" visit to Cadbury World, Able Radio awarded Cadbury World a rating of 4.5 out of 5 for our access provisions. To read their review and for further details click here.
Before You Arrive
For us at Cadbury World, access for all, begins before your arrival. If you have any special requirments, we encourage you to contact us and we will be able to discuss with you how we can help make your visit an enjoyable one.
We can be contacted:
Concessionary pricing is available, please contact us for further details.
Our Provisions
Reception
- Large print access for all Guide available*
- Low-level booking in desk
- Infrared system for visitors with compatible hearing-aid system
Visually Impaired
- Large print script available of the tour*
- Tactile surface changes to indicate differences in levels
- DDA-compliant handrails
- Stairs and steps with coloured warning edges
- Directional signage
- We offer visually impaired visitors the opportunity to feel and touch key props at various stages (i.e. in our Demonstration Area, our chocolatiers can hand out the moulds they use to make chocolate products as they give their demonstration talk)
- Guide dogs are allowed throughout the exhibition except in production areas. We offer a guide dog sitting service at this part of the experience and one of our staff will be able to offer additional assistance
Hearing Impaired
- A written script of the tour is available from reception although there is an audio tour available* (which is currently in the process of being updated)
- Throughout the exhibition, the majority of our video presentations have English subtitles
- In the event of an emergency, house lights will come up to warn of this
Wheelchair Users
- Extensive parking facilities located near the entrance
- Low-level reception counter and low-level exhibits in certain zones
- Ramps adaptations throughout
- Lift access where available (please note, there is no wheelchair access to one small part of the landing of the Packaging Plant - a subtitled video presentation is available)
- Accessible toilets on each floor and throughout the exhibition
- A Bean Mobile on our Cadabra Ride has been adapated for wheel chair use
Guests with Learning Disabilities
- Cadbury World is a multi-sensory and interactive experience
- Staff will be happy to answer any questions throughout the exhibition
Temporarily Impaired
- We have a limited number of wheel chairs available for visitors to borrow upon request
- Regular seating throughout the exhibition
- First Aid Room available
*due to recent additions to the Cadbury World experience, we are currently in the process of updating documents and various provisions. If you have any concerns, please do not hesitate to contact us