Contact Us

We have a new way to help answer your questions! Click the Chat icon in the bottom corner to use our helpful Chat Bot, which can help answer almost all enquiries

Please note that tickets cannot be booked by email, you can book tickets online here. 

For booking enquiries: cadburyworldreservations@merlinentertainments.biz

For general enquiries about the Cadbury World attraction: cadburyworldinfo@merlinentertainments.biz

For influencer requests and marketing enquiries: cadburyworldmarketing@merlinentertainments.biz

For school bookings and educational sessions only: cadburyworldeducation@merlinentertainments.biz

For enquiries regarding Cadbury products, please click here

Not sure who you need? Please use the contact form below and you will be directed to the correct team. 

Emails are answered Monday - Friday, 9am-5pm and will not be answered during Bank Holiday dates.

You may choose to opt out of receiving email communications from Cadbury World at any time by emailing cadburyworldinfo@merlinentertainments.biz

You can view our *Privacy Notice here. 

Our lines are open 9AM - 3PM Monday - Friday.

We’ll get to you as quickly as we can, though there may be a wait to speak to one of our advisors whilst we assist other callers. 

General enquiries: 0121 828 9300

Calls are charged at local rate.

You can write to us at:

Sales & Marketing Department

Cadbury World

69 Linden Rd

Bournville

Birmingham

B30 1JR

For any charitable or fundraising requests, please contact our team at: cadburyworldinfo@merlinentertainments.biz 

For all Cadbury UK product related enquiries, donation requests or complaints please click here