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Use our Help Centre

Click the button below to visit our Help Centre, where you can find all the information you need about Cadbury World


We're here to help!

Have a question that you need help with? Take a look at our Help Centre above, which has the answers to almost all of the questions we get asked. Still need help? See the best ways to contact us below.

We have a new way to help answer your questions! Click the Chat icon in the bottom corner to use our helpful Chat Bot, which can help answer almost all enquiries

Please note that tickets cannot be booked by email, you can book tickets online here

For booking enquiries:

For general enquiries about the Cadbury World attraction:

For influencer requests and marketing enquiries:

For school bookings and educational sessions only:

For enquiries regarding Cadbury products, please click here

Not sure who you need? Please use the contact form below and you will be directed to the correct team. 

Emails are answered Monday - Friday, 9am-5pm and will not be answered during Bank Holiday dates.

You may choose to opt out of receiving email communications from Cadbury World at any time by emailing

You can view our *Privacy Notice here. 

Our lines are open 9AM - 3PM Monday - Friday.

We’ll get to you as quickly as we can, though there may be a wait to speak to one of our advisors whilst we assist other callers. 

General enquiries: 0121 828 9300

Calls are charged at local rate.

PLEASE NOTE - From 1pm on Tuesday 30th April - 9am Wednesday 1st May, our phone lines will be temporarily down for essential training. Please email us and our team will get back to you as soon as possible. 

Find out how on our SignLive partnership page

You can write to us at:


Sales & Marketing Department

Cadbury World

69 Linden Rd



B30 1JR

For any charitable or fundraising requests, please contact our team at: 

For all Cadbury UK product related enquiries, donation requests or complaints please click here


Your message will be answered within 10 working days. Please note tickets cannot be booked by email.

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You may choose to opt-out of receiving these types of email communications at any time by emailing