- Low level service desks
- Changing Places facility
- Large print 'Access Assistance' guide available from reception
- Infrared system for visitors with compatible hearing-aid system
- Visually Impaired large print script available of the tour
- Tactile surface changes to indicate differences in levels
- DDA-compliant handrails
- Stairs and steps with coloured warning edges
- Directional signage
We offer visually impaired visitors the opportunity to feel and touch key props at various stages (i.e. in our Chocolate Making Area, our chocolatiers can hand out the moulds they use to make chocolate products as they give their demonstration talk). Guide dogs are allowed throughout the attraction except in production areas. We offer a guide dog sitting service at this part of the experience and one of our staff will be able to offer additional assistance. There is a large print script available of the tour and tactile surface changes to indicate differences in levels. There are DDA-compliant handrails, stairs and steps with coloured warning edges and directional signage. Audio guides available in a range of languages**
A written script of the tour is available from reception and there is an Infrared system for visitors with a compatible hearing-aid system. The majority of our video presentations have English subtitles. Please note that in the event of an emergency, house lights will come up to warn of this. Audio guides with Earphones and BSL (British sign language) tablets are available from reception and subject to availability**
Baby Changing and Feeding
There are baby changing facilities integrated within all toilet facilities across the attraction. We have a designated baby feeding room which is located in reception to provide a calm and discreet area to feed babies with all the facilities required. The baby feeding room facilities include a baby changing unit with disposable hygiene paper sheeting, sink unit, breast feeding armchairs and toddler chairs.
Due to safety regulations, pushchairs are not permitted on the upper floor, Cadabra or in the Packaging zone - a pushchair park is provided.
Cadbury Cafe & World's Biggest Cadbury Shop
Both the of these areas of Cadbury World are fully accessible for wheelchair users and pushchair access.
If you require information on Cadbury products that contain nuts, please visit the Cadbury website here
. If you are planning a visit to Cadbury World and require advice on allergies, we would strongly recommend you contact us in advance through our booking line on 0844 880 7667* for information.
Extensive parking facilities are located near the entrance to Cadbury World, with a low-level reception counter and low-level exhibits in certain zones. There are ramp adaptations throughout and lift access where available (please note there is no wheelchair access to one small part of the landing of the packaging plant - a subtitled video presentation is available). There are accessible toilets on each floor and throughout the attraction, and a bean mobile on our Cadabra ride has been adapted for wheelchair use. There are two wheelchair spaces in the 4D Chocolate Adventure cinema. There is a standard access toilet facility which includes separate larger cubicle room with emergency alarm, support arm and lower level sink. There is also a state of the art Changing Places facility which can be accessed using a RADAR key which is available from reception. The facility includes rails and support arms, height adjustable sink unit and height adjustable changing bed, automatic toilet, ceiling lift and modesty screen.
Guests with Learning Disabilities
Cadbury World is a multi-sensory and interactive experience. Staff will be happy to answer any questions throughout the exhibition.
We have a limited number of wheelchairs available for visitors to borrow upon request on a first come first served basis. There is regular seating throughout the exhibition. A first aid room is also available.
Audio guides can be hired from our reception for a small fee. Languages include English, French, German, Spanish and Chinese Mandarin.**
Children’s Play Area
Our African adventure play area is split into three zones. The third area is designed for wheelchair users with ramps, lower level interactive areas and tactile surfaces. Our wheelchair friendly playground is suitable for children aged 2 - 14 years. Adult supervision is required at all times. The play area may be closed at times in the interest of health and safety.
Our team aims to provide the best possible service and will try to help and assist with any queries. With a diverse team we have a number of bilingual member of staff, some with BSL basic skills and the majority of staff have undertaken basic courses in Autism awareness and Makaton.
4D Chocolate Adventure Cinema
The 4D cinema may not be suitable for those easily startled by sudden movement, motion effects, loud music, or periods of darkness. Due to motion effects used in the pre-show and cinema, it is not suitable for pregnant women or guests with heart or spinal conditions. There are two wheelchair spaces in the 4D cinema and also static (non-moving) chairs are available.
*Calls cost 7p per minute plus your telephone company’s network access charge.
**When loaning equipment you may be required to leave ID or a manual deposit card swipe for security. If you have any concerns, please do not hesitate to speak to a member of staff.