All vouchers will be valid for 12 months from purchase and visit will need pre-booking in advance as advised on the booking guidance sent with your gift vouchers.
How will I receive my voucher?
You will receive an immediate email to confirm your purchase, but the physical vouchers to present to the recipient will be sent in a plain envelope along with instructions for how to book their visit. Gift vouchers are dispatched within 7 business days and are delivered 2nd class via Royal Mail.
Please note, at peak times of year, there can be delays in postal service. We would encourage you to book in plenty of time to receive your vouchers or call our team when you book if you need the vouchers more urgently. Please check for Royal Mail service updates here.
I have a gift voucher, how do I book to visit?
Call the Cadbury World reservations line on 0121 393 6004 to pre-book your entry time slot. Pre-booking at least 24 hours before your visit is essential and subject to availability! Have your physical voucher to hand as we will need the voucher number to book your entry.
You must bring your voucher and reservation number on the day along to Cadbury World’s reception on arrival. This will be exchanged for your admission tickets. (If you have a student gift voucher, please bring some student ID on the day).
Do I need to bring the voucher with me when I visit?
Yes, we will exchange your voucher at reception for a barcoded ticket to use on the day. If you do not bring the voucher on the day, your visit will need to be paid for on arrival
If you have any questions please contact our reservations team on 0121 393 6004 or alternatively email us at firstname.lastname@example.org and we’ll be happy to help.
Information for gift voucher holders – Covid-19
We understand that due to the temporary closure of Cadbury World, visitors with gift vouchers may not have been able to use their tickets as planned. Therefore, we have extended all vouchers affected.
For all gift vouchers originally expiring between March 2020 and May 2021, they will be extended to December 2021.
This may be extended further in light of further closures, so please check back before you book.
A gift voucher for Cadbury World is the perfect present for that special someone. We have different types of voucher available which will entitle you to entry to Cadbury World, a self-guided attraction choc-full of Cadbury magic*.
* Vouchers are not currently available for use in the World’s Biggest Cadbury shop or in the Cadbury café.